Telecommunication Services & Systems

Merlin Communications is an established business that has been providing sales and service of telecommunications equipment in the Central PA area for years. We are proud to offer our clients the knowledge and experience of a large firm while maintaining personal customer service.

Our Services

We offer a number of telecommunications services, including system repair and upgrades, new systems design and installation, technical support and systems programming. Whether you need our help to change a name on one of your phones or to build a custom digital or hybrid system for your entire office, our team of technicians and engineers brings a wealth of industry experience to address whatever business challenges you may have.

As your company changes, offer a number of unique telecommunications services to keep your technology fresh. Whether it is new user training, exchanging your large console for a PC-based one or setting up a department of remote users, we can provide whatever telecommunication service your company needs.

We can assist you in selecting a phone company or identifying the best circuits for your application. With all of the choices available today, telecommunications services can be difficult to navigate. We know the best service providers and have contacts within the major local companies.

Our Products

We are proud to be an authorized dealer of telecommunications systems by leading manufacturers such as Avaya and Panasonic. Panasonic’s reputation for quality electronics is well known. Avaya, the market leader in several categories of business telecommunication equipment has recently acquired Nortel Networks – more than doubling in size and capabilities. Avaya regularly takes home the highest industry awards for its products.

Our partnership with these companies allows us to offer our clients the most advanced telecom equipment, including BYOD (“bring your own device”) compatible systems, which allow full integration with smartphones and tablet computers. We also work with telecommunications consultants to respond to requests for quotes and to educate them on new products on the horizon.

Our Staff

Our team of telecommunications consultants is made up almost exclusively of industry veterans, some of whom have over 30 years of experience. Our technicians and field engineers undergo regular training and certification to ensure they are competent in the latest technologies in this rapidly evolving field. When we install a system for you, we make sure the proper preparation has been done, the vendor coordination has taken place and attend to other details to ensure that your system is installed right the first time.

Our Customers

We believe that one of the ways we distinguish ourselves in an overcrowded marketplace, is the concern and care that our staff shows each of our customers. It is for this reason that we increase our market share each year by word-of-mouth and customer referrals. We are often recommended by telecommunications consultants and service providers because we have show that we take customer satisfaction very seriously.