Digital Phone Systems

Digital Telephone Systems and Hybrid Systems

Merlin Communications assists businesses in adopting the appropriate technology for their needs. This could be a digital platform telephone system if that is the best choice. Often customers will choose digital if they are not ready to go IP either because their network will not accommodate voice or there is no need for that degree of complexity. We offer our professional recommendations which are supported by a solid business case, but ultimately our customers decide where they are comfortable investing their money.

Business Partners with the Industry Leaders

As an Authorized Business Partner of Avaya and Panasonic products, we have exclusive access to the latest product launches from these telecom industry leaders. Avaya’s IP Office product and the new Panasonic phone systems can be built with all new technologies or you have the choice to migrate to a new platform at your pace.

Service You Can Rely On

Certified at the highest levels, our technicians know the products we install. This requires consistent product training and assess to factory engineers when necessary. Since our company was founded by an engineer, this will also remain a priority.

Product Support That Puts Your Needs First

When implementing a new technology such as a digital telephone system or an IP phone system, training is of utmost importance if you are to realize a return from your investment. We do simple user training and also administrative training so that you learn as much – or as little – about programming your system as you want.

We strive to keep the disruption of a new system to a minimum. We understand that you need to keep doing business even when the telephone system is being replaced. When any disruption is not practical, installations are scheduled for evenings or weekends.

And when it comes to keeping you informed about the latest developments, we’ve got you covered there, too. If there’s an upgrade to your system software that you need, you’ll be sure to hear from us. If we hear of a new product launch that can make your business run more efficiently, you’ll be the first to know. At Merlin Communications, we are proud of the long-term relationships that we have with our customers. We have a stake in your success. Contact us today to see what we can do for your company.