For Immediate Release

Akron, Pennsylvania – Merlin Communications announced today that it has been designated as a “Small and Medium Business (SMB) Expert” by Avaya Inc., a leading global provider of business communications software, systems and services.
To achieve ranking as “SMB Expert,” certified resellers who are part of Avaya’s Business Partner program must ensure their account executives and systems engineers demonstrate proficiency in core areas that include customer support, technology knowledge and expertise, sales revenues and marketing support. The program is the first such specialized ranking established by Avaya for North America certified resellers in its Business Partner program who serve the SMB market. It includes training that focuses on IP telephony and Avaya solutions, sales and technical training on Avaya IP Office, one of Avaya’s leading IP telephony solutions for small and medium businesses. IP Office is a secure, intelligent, and easy-to-use converged voice and data system designed especially for small and medium businesses. Avaya has sold 160,000 IP Office solutions to companies around the world.

Merlin Communications sells Avaya communications systems, design and implementation services to businesses across Pennsylvania and select areas of New Jersey and Delaware, and is headquartered in Akron, in Lancaster County, Pennsylvania. Working with other Avaya partners, Merlin often sends technicians and engineers across the country to install networked systems for national companies.

Frank Grill, CEO and President of Merlin Communications said, “We worked closely with Avaya to achieve the SMB expert distinction to better serve our customers. With the additional certifications that our engineers achieved during the process, we have added to the technical expertise that we need to design leading edge networks that are well-designed and therefore reliable. As one of the few SMB Experts in the region, Merlin Communications offers one source for voice and data systems as well as structured cabling, paging systems and network security cameras.

“Smaller companies need crystal clear information on the capabilities of IP telephony and the difference it can make to the way they operate their businesses, because whatever change they make can have a huge effect on their bottom line,” said Mr. Grill. “Certified resellers in the Avaya Business Partner program who achieve ‘SMB Expert’ status are sending a message to their customers that they have the specialized professional and technical expertise for this segment of the market.”

About Avaya

Avaya designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90% of the FORTUNE 500 companies. Avaya is a world leader in secure and reliable IP telephony systems and communications software applications and service.

For more information see Avaya Video Presentations

About Merlin Communications

Merlin Communications, founded in 2000, is a comprehensive communications company focused on providing innovative solutions for the small to medium sized business. The Avaya-certified engineers and technicians employed by Merlin have extensive industry experience and most have been with Avaya from its origin as AT&T.

In conjunction with other Avaya business partners, Merlin Communications also has a wide customer base of larger companies including hospitals, universities and multi-national businesses representing a significant amount of its annual sales.

Media Contacts:

Jan Gaul, Merlin Communications
(866) 256-9283 Ext. 106