The Right Questions About Telecommunications

Asking the Right Questions About Your Telecommunications Systems

As your business grows, so do your needs in a telecommunication system. Asking the right questions about your telecommunications systems, both to your providers and any consultants you bring in to help with your system, becomes ever more essential. If you don’t ask the right questions, you might not get the answers you need to develop a communications system that works for you. We’ve created a guide to help.

What to Ask Yourself About Your Communications Network

To understand the right questions to ask, you need to know what the wrong questions are.

The first part of this equation is knowing when to ask a particular question. For example, when just starting out in the telecommunications system consultation process, some of the most common questions we encounter at Merlin Communications include:

  • Should we use hosted or digital communications?
  • Can we use our existing hardware and software systems?
  • How much speed does my network need?

While these are good questions, they are the wrong ones to ask at the beginning of a telecommunications process. At this stage, you haven’t set your goals for the system, something that is essential to any telecommunications consultation process. You want to begin with the end goal in mind. A better set of questions to ask includes:

  • What do we need our communications systems to do?
  • What do we wish our communications systems could do?
  • Where are the pain points for internal communications now?
  • Where are the pain points for clients and customers as they try to communicate with us currently?
  • What impression do we want to give customers with our communication systems?

These questions help establish the goals of your new system, helping your communications specialist or consultant recognize the most important factors to include in your new system. They are the lens through which you should analyze each of your options. Once these questions are asked and your goals are set, you can then get down to the particulars, like hosted vs. digital, your system requirements and software options.

The most important question, however, is one that your decision-makers must continually ask throughout the telecommunications system upgrade process. This question is:

Will the solution help you solve your problems and meet your goals?

If a solution proposed doesn’t do anything to help streamline or improve your system in the way you want, it’s a waste of your time and money. In the end, the goal of any communications system upgrade is to improve productivity and efficiency in a way that works best for your business.

Who to Ask

To make the most of your system, you need an expert communications consultant, and Merlin Communications has the best communications network consultants in PA.

Merlin Communications employs a team of expert technicians, engineers and consultants with years of experience in communications technology solutions. We will help you identify your needs and desires in a new system and will recommend solutions that are tailor-made for your business. We’ll also install it for you and modify it as needed to fit your business’ needs. We’ll even train your end users in its application, so you can start implementing your system changes immediately. In the end, we promise you a telecommunications network that works for you.

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