Merlin Communications specializes in the following manufacturers and equipment:
All Avaya Systems: Definity, S8300, S8400, Legend, Magix, Classic Merlin, Partner, IP Office, and Intuity platforms.
All Panasonics Systems: NCP 500 and 1000, TDA and TDE 50, 100, 200 and 600 platforms.
All ESI Systems: IVX C-Class, S-Class, E-Class (IP).
Moves, Adds and Changes (MAC) -Normal every day moving of telephones from one location to another or changing of extensions or trunks.
Installation and Relocation – Installation of new equipment or systems. Relocation of existing systems either within the same premises or from one building to another.
Service and Repair on a T&M basis as well as Maintenance Agreements– Offered on all products either current or out of production for the manufactures products mentioned.
Trained and Certified Technical Support – Technicians, Trainers, System Engineers and Software Specialists with the highest level of training and in-field experience are available for all systems and products.
System Programming – Either remote or on site. Whether simply programming a name change for an extension or adding a new T-1 circuit to link multiple sites. Program consulting is also available for companies who need to solve a specific problem or just need a programming refresh due to staff turnover or other changes.
Telecom Outsourcing – If you are looking for a way to cut costs or need help with a specific project, we can provide Technical Support for any application.
Call Center Professional Services – for installing VoIP phone systems and upgrades.
Call Center Applications– Small or large contact centers with real-time reporting, multi-media applications and database integration