Panasonic

Panasonic NS1000 brochure

NS1000

The NS1000 is built on SIP and IP technologies, with powerful built-in Unified Collaboration and Communication components including desktop tools, voice messaging and an interactive voice response system with a comprehensive range of terminals, accessories and applications software. Direct support for up to 1,000 users in a full transparent network and for integrated Q-SIG networks for up to 8,000 users with a powerful Computer Telephony Interface which allows the NS1000 to work with many CRM tools, maximizing access to hard-earned customer contact data.

Scroll down for a short video presentation.

Panasonic NS700 brochure

NS700Designed specifically for small or medium-sized businesses looking to take advantage of Panasonic’s reputation for quality technology, without needing a huge budget, the KX-NS700 unified communications solution is a cost-effective legacy and VoIP communication system for companies with up to 250 users in a single site that can be flexibly configured and expanded, making it the ideal alternative to cloud-based solutions.

Panasonic TDA50G brochure

TDA50gThis system is ideal for Law Firms, Real Estate Companies, Hotels, Motels, Medical Offices and other small businesses who are looking for an affordable and flexible phone system that will grow as they grow. It provides reliable voice and data communications, voice mail, wireless capability to stay connected to remote and mobile colleagues, and the ability to save money on communication charges with SIP Trunking and limited remote IP phones.

Panasonic Converged Communications Solutions

Video presentation on Panasonic Converged Communications Solutions

panasonic_clip_image002_0008With the challenges of today’s business environment, remaining competitive requires a communications solution that can change as rapidly as your industry changes. Panasonic technology can keep you ahead of the curve at price points that are reasonable for the small and medium-sized business.

The following video describes the NS1000 but the features also apply to the NS700.

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The architecture of Panasonic systems provides scalability for growth and efficiency-enhancing applications using platforms that you already know – including Outlook, Windows and smart phone integration. With a shorter learning curve, your staff can make use of new features quickly increasing your return-on-investment.

Every company has a mobility requirement, whether it is an off-site call center, remote employees working out of a home office or road warriors. Panasonic keeps them all connected, so that inter-company communication, in whatever form that it takes, is simplified.

Panasonic Systems allow you to add a level of security to your business with the support of optional door intercoms and electrical contacts that permit you to control a door strike or any other compatible electric device through the telephone. Each door intercom has its own distinctive ring and LCD display information so you can easily identify which door phone has been activated.

Multi-Cell Wireless Capability

panasonic_mulitcellThe Multi-Cell Wireless option allows voice transmission via radio waves, within the range of strategically placed cell stations (antennas).

As you move throughout the coverage area, the system provides seamless communication by automatically handing off the call from cell station to cell station.

There are several Multi-Cell wireless handsets, including a ruggedized model for industrial use.

Panasonic wireless systems are the first truly high-functioning wireless phones to be offered at a reasonable price. In the past, many businesses had to forego the convenience of wireless because it was simply cost-prohibitive. With the introduction of the new DECT series phones, your wireless does not have to cost more than your desk phone – or it may replace it.

Networking

Connecting remote sites or designing a centralized system for all locations is simple to engineer. Using a variety of networking protocols, Panasonic systems offer seamless connections, so that your customers get the information they need quickly without having to endure being transferred around the company – or worse yet, having to hang up and dial another number.

Digital Circuits

One of the most overlooked cost savings is the replacement of analog telephone lines with a PRI circuit, which is the equivalent of 23 “lines” – or channels. Since these prices have come down drastically, any business with a total of ten lines or more could most likely benefit tremendously from a digital circuit. Not only does it increase your capacity for incoming and outgoing calls, it enables enhanced features such as Direct Inward Dial (DID) numbers which gives each staff member their own seven-digit phone number. Your callers no longer have to navigate an automated attendant or hold on while they are transferred from a live receptionist. Popular with realtors, sales people and small business owners, DID numbers can be paired with your cell phone so that you never miss a call.

With built-in Caller ID, incoming calls can be directed to a specific group or department – or simply used to prioritize. While every call is important, not every call is urgent and this feature allows you to make that decision.

Often in small businesses, a digital circuit can be shared for voice traffic and internet access. We will work with local providers to set up the circuit so that it is used to its best advantage for your system.

Q-SIG

The Q-SIG protocol is the most flexible platform available for connecting telephone systems at different sites. It is supported by international standards organizations and it ensures that the Panasonic Systems will connect seamlessly with other Panasonic systems or other manufacturers’ systems in place. If your company has different systems at various locations, networking is now possible. This is an easy way to do whole company cutovers to new Panasonic systems in stages at your pace.

Connecting Voice Mail to E-Mail

With a built-in LAN port, your voice mail system can be connected to your email platform, allowing your voice mail messages to be presented as email with .wav attachments. Forwarding messages is much simpler when it can be done as simply as forwarding an email. Folders containing messages can be created for special projects or customers issues. Using a Blackberry or other smart phone, brings your voice mail messages right to your cell phone so that you can respond quickly without having to dial into the system to retrieve your messages.

Security and Disaster Recovery

panaconic disaster recoverySystem reliability is crucial in any communications system. The system software, as well as the system programming information, is stored permanently on a removable Panasonic secure digital SD card.

In the event of system failure or an upgrade to another Panasonic communications model you can feel confident that all the important information on your system can be easily loaded back into the system from the SD card. The SD card also makes it a simple task to upgrade the existing system with new features.

High- Quality Conference Calls

Panasonic Systems supports multiple conference calls from 3-party up to 8-party calls at the same time often replacing expensive conference bridge services.

Call Center or Customer Service Groups

The Universal Call Distribution (UCD) feature provides an inexpensive built-in call center application. Calls can be evenly distributed to operators or agents logged-in to a specific UCD group, such as used by a travel office, customer support center, etc. There are four different outgoing messages that can be recorded and played back in a cycle, and a separate extension can be assigned for any overflow calls. Members of a UCD group can be assigned “wrap up” time where they are temporarily logged-out from a group in order to finish paperwork before taking another call.

Connecting your network to your system on a user level

panasonic_mulitcell2The TAPI standard program interface along with the optional Panasonic Communications Assistant software lets your computer control telephone functions such as speed dials, recovering missed calls, voice mail and many other functions.

It will also enable your Microsoft Outlook contact database to act as a source for making calls by clicking a button in Outlook. When used with Caller ID, the incoming call can trigger a screen pop from the database so time consuming questions to locate records are eliminated.

Support and Maintenance

Merlin Communication’s certified technicians have secure access to your system used for remote programming, troubleshooting, maintenance and upgrades. All of the Panasonic Systems are equipped with a built-in RS232 and a USB port for onsite access.

Since all Panasonic systems support a variety of endpoints, you can decide where you need IP phones, digital phones or analog phones rather than being forced into all IP or all digital. Extensions can be considered individually so that the most cost-effective and useful phone is chosen for each location.

Meet with your Merlin Communications account manager today for a free consultation which will start your business on the road to better managed resources, higher productivity and better customer response times.

IDENTIFYING AREAS FOR IMPROVEMENT

When you review your phone company bills, do you understand what you are getting for your money?

Are you using your phone system to its best advantage? Are you regularly informed about updates and new software releases?

Are there bottlenecks in communication in certain areas of your business?

Let us help you navigate new technology with your existing Nortel System, save on costs and add applications so that your valued customers and staff communicate efficiently – saving money and getting revenue into your business quicker.